Returns & Refunds policy

At Greenova, we value your privacy and are committed to protecting your personal information and keeping it confidential.
We collect certain data such as your name, phone number, and email address solely to improve user experience and fulfill your orders.

We assure you that we do not share your personal data with any third party, except when necessary to complete the service, such as shipping companies.

Shipping Policy

We ship orders to all across Egypt.
Orders are prepared and delivered within 2 to 7 days, depending on the delivery location and shipping conditions.

Return & Exchange Policy

Products can be returned within 24 hours of receiving the order in case of any defect or issue with the product.
The product must be in its original condition and unused.

After reviewing the request, we will:

• Replace the product

• Issue a refund

depending on the order condition and company policy.

Order Cancellation

Orders can only be cancelled before they are prepared.
Once the order has been processed or shipped, it cannot be cancelled.

Terms & Conditions

By using this website, you agree to comply with our terms and conditions.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail salesgreenova@gmail.com